Contact & Support
- How can I contact customer service?
- Where can I find the terms and conditions?
- What should I do if I left something on the bus?
- I am sick/injured and cannot take my bus, can I get a refund?
- I have not received a confirmation email, what should I do?
- I’ve tried multiple times to pay but my card keeps getting rejected, what should I do?
- I’m at the bus stop and need help, what should I do?
Bus + Train Packages
- What do I do if I miss my train?
- What are Train + Bus Packages
- How will the Train Tickets be Arranged?
- Can I Request a Certain Seat?
- What is the difference between reserved seats and non-reserved seats?
- If I book for multiple people, will our seats be next to each other?
- Can I travel with Large Luggage?
- Can I book a Round-Trip?
- Can I get off the train before my destination?
Delays & Service Cancellations
Luggage
- How much luggage can I take on the bus?
- Can I bring my skis, snowboard, or oversized luggage?
- What is the size limit for carry on luggage?
- How do I add extra luggage to my reservation?
- I accidentally left something behind, can it be sent on the next bus?
- I lost my bag, what should I do?
- How are Luggage Transfers handled?
Modifying or Cancellation Reservations
- Can I modify or cancel my booking?
- Can I modify or cancel my booking over the phone?
- What is your refund policy?
- I have cancelled my reservation, how long will it take to receive a refund?
- I booked through a travel agent, can I modify or cancel my booking directly with you?
- Can I catch and earlier/later bus on the day?
Reservations
- How can I make a reservation?
- How much time should I allow for a connection to the Snow Shuttle?
- Can I request specific seating?
- Can I book a ticket for someone else?
- Can I go on the waiting list if the bus I want to take is full?
- Can I travel without making a reservation?
- Can I book now and pay when I board the bus?
- Can I make a roundtrip booking?
- How can I check availability?
- Do you offer hotel pick ups and drop offs?