We’re sorry to hear that you’re unwell or injured.
Unfortunately, our standard cancellation policy applies to all reservations, including cases of illness or injury. If you are unable to travel, please proceed with cancelling your booking through the usual process.
If required, we are happy to provide an official confirmation letter to support a travel insurance claim. To request this documentation, please contact us using the “Contact Us” button at the bottom of this page and include your reservation number.