Table of Contents
Checked-in luggage
If you have lost checked-in luggage, please submit a support ticket with full details of the item and your reservation number.
We will investigate and contact you once our investigation is complete.
Carry-on items
If you have lost a carry-on item, please submit a support ticket with as much detail as possible.
Due to the high volume of lost property enquiries, we will only contact you if the item is located.
If your item is found, we can assist with arranging shipment; however, shipping may take several weeks, and any associated costs will be the responsibility of the owner.